Terms & conditions

Last Updated: 01 Jan 2025

These Terms and Conditions ("Agreement") are entered into between GO&T Your Home, a professional home organising service ("GO&T Your Home," "us," or "our") and the client ("you" or "your") who hires our service. By booking a consultation or engaging our service, you agree to the following terms:

1. Scope of Service

GO&T Your Home provides a professional home organisation service, which may include but is not limited to:

• Decluttering
• Organising a space (e.g., kitchen, closet, garage, home office)
• Providing storage solutions and organisational systems
• Personalised organisation advice and strategy
• Assistance with donation or disposal of unwanted items

Our service is tailored to meet the needs of your space and is subject to the specifics agreed upon during the consultation phase.

2. Booking & Payment

• Booking: To book our service, a consultation may be required, either in person or via phone or virtual meeting. After the consultation, GO&T Your Home will provide you with a summary of the consultation. If you wish to proceed with our services, then you GO&T Your Home must receive written confirmation of this decision by returning the GO&T Your Home Service Contract via email. This contract will be sent to you after the consultation.
• Payment Terms: Full payment is due upon completion of service unless otherwise agreed upon. GO&T Your Home accepts  bank transfer, cheques or cash in hand.
• Additional Cost: Any additional cost (e.g., purchasing a storage solution, organising supplies, parking fee) will be discussed and agreed upon in advance. This will be invoiced at the same time as service payments.

3. Cancellation and Rescheduling

• Cancellation: If you need to cancel your appointment, please provide at least 48 hours' notice. A cancellation made less than 48 hours before the scheduled session may result in a cancellation fee of 50%.
• Rescheduling: You may reschedule an appointment with at least 48 hours' notice. GO&T Your Home will do its best to accommodate your new preferred date and time, subject to availability.

4. Client Responsibility

• Access: You must ensure that GO&T Your Home has access to the space to be organised, including keys or access codes, if necessary.
• Pre-Session Preparation: While GO&T Your Home will assist with decluttering and organising, it is expected that you have made the decision to part with any unwanted item prior to our session. GO&T Your Home will not be responsible for deciding on behalf of the client whether an item should be kept or discarded, although we will provide guidance during the process.
• Pet: If you have a pet, please ensure that it is safely secured during our visit. If you keep arachnids or snakes in the area where the services will be carried out, this must disclosed prior to my visit.
• Health and Safety: You are responsible for ensuring that the work environment is safe for GO&T Your Home staff. If GO&T Your Home encounters any hazardous material or unsafe condition, we reserve the right to cease work immediately and reschedule.

5. Confidentiality

GO&T Your Home values your privacy. Any personal or sensitive information shared with us during the course of our work will be kept confidential and will not be shared with a third party unless required by law or specifically agreed upon.

6. Liability and Insurance

• Damage: While GO&T Your Home takes great care in handling your belongings, we are not responsible for any damage to a fragile or valuable item that was not disclosed to us in advance. We recommend that you inform GO&T Your Home of any valuable or delicate item prior to the session.
• Insurance: GO&T Your Home carries liability insurance to protect both you and our staff in the event of any accident or damage that may occur while providing our service. However, you are responsible for insuring your personal item.
• Force Majeure: GO&T Your Home is not responsible for a delay or failure in performance caused by circumstances beyond our control, such as a natural disaster, transportation disruption, or other unforeseen event.

7. Conduct & Behaviour

GO&T Your Home is committed to maintaining a professional and respectful relationship with each client. We expect the same courtesy and professionalism from you. If any client behaviour is deemed inappropriate or disruptive, GO&T Your Home reserves the right to terminate service immediately with no refund.

8. Photograph and Testimonial

With your permission, GO&T Your Home may take a before-and-after photograph of the organised space for promotional purposes, social media, or portfolio use. We will never share personal or identifying information without your consent. If you wish to remain anonymous, please inform us in writing before the service begins.

9. Termination of Service

Either party may terminate this Agreement at any time with written notice. In the event of termination, you will be required to pay for any service rendered up to that point, including any incurred cost.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom and any dispute arising under or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the court of the United Kingdom.

11. Amendment

GO&T Your Home reserves the right to modify these Terms and Conditions at any time. Any change will be communicated to you and will take effect immediately upon posting. Continued use of our service after any change indicates your acceptance of the updated terms.

By booking and using our service, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions or concerns regarding these Terms and Conditions, please contact us at goatyourhome@gmail.com.

.GO&T Your Home

1. Information We Collect

We collect various types of personal information to provide our home organising services effectively. The information we may collect includes:

• Personal Information: Name, email address, phone number, home address, billing address, and other details you provide when booking a consultation or service.
• Service Information: Details about your home, the spaces to be organised, your preferences, and any specific requirements or requests related to the services we provide.
• Payment Information: Credit/debit card details, bank account information, or payment history when you make a payment for services.
• Usage Information: Information about your interactions with our website, including IP addresses, browser type, device information, and browsing activity. This information helps us improve our website and services.
• Marketing & Communication: Preferences regarding marketing communications, including newsletters, promotional offers, and updates about GO&T Your Home services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To deliver the home organising services you have requested, including organising consultations, assessments, and tailored solutions.
• To Process Payments: To complete payment transactions and manage billing for the services rendered.
• To Communicate with You: To respond to inquiries, provide updates on service bookings, send appointment reminders, or inform you of changes to your service.
• To Improve Our Services: To better understand your needs, enhance the quality of our services, and ensure that we are meeting your expectations.
• For Marketing: To send you promotional materials, offers, or newsletters that may be of interest to you. You can opt out of receiving marketing communications at any time.
• For Legal Compliance: To comply with applicable laws, regulations, or legal processes, including responding to requests from law enforcement or regulatory authorities.

3. How We Protect Your Information

GO&T Your Home takes your privacy seriously and employs a range of security measures to protect your personal information, including:

• Data Encryption: All sensitive payment information is encrypted during transmission using secure protocols (e.g., SSL/TLS).
• Secure Storage: We store your personal data securely, either on our encrypted servers or with trusted third-party providers that comply with data protection regulations.
• Access Control: Only authorised personnel have access to your personal data. We regularly review and update access controls to ensure that your information is protected from unauthorised access.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers, such as payment processors or cloud storage providers, who assist us in delivering our services. These service providers are contractually obligated to keep your information confidential and secure.
• Legal Obligations: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or to comply with applicable laws or regulations.
• Business Transfers: In the event that GO&T Your Home undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of such changes through an updated privacy policy.

5. Your Rights and Choices

As a client or visitor, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you. You may contact us to request a copy of the information we have stored.
• Correction: You may update or correct any inaccurate personal information by contacting us directly.
• Deletion: You may request that we delete your personal data, subject to any legal obligations or other legitimate reasons for retaining your information (e.g., for invoicing or compliance purposes).
• Opting Out of Marketing: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
• Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.

6. Cookies and Tracking Technologies

GO&T Your Home may use cookies and similar technologies to enhance your experience when visiting our website. Cookies are small text files stored on your device that help us analyse website traffic, personalise content, and improve functionality.

You can control cookie settings in your web browser. However, please note that disabling cookies may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites for your convenience or reference. GO&T Your Home is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

GO&T Your Home does not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our records.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

GO&T Your Home
[Your Contact Information]
[Your Email Address]
[Your Phone Number]
[Website URL]