1. Information We Collect

We only collect personal data that is necessary for the performance of our services, compliance with legal obligations, or recognised legitimate interests under DUAA. 

1.1 Personal Information

• Name
• Email address
• Telephone number
• Home and billing address
• Information provided during enquiries or service bookings

1.2 Service Information

• Details about your home and the areas to be organised
• Photographs you choose to provide
• Your organisational preferences and instructions

1.3 Payment Information

• Payment card details
• Bank information
• Transaction history Processed securely through third‑party providers compliant with UK data‑protection laws.

1.4 Website & Usage Information

• IP address
• Browser type
• Device identifiers
• Website interaction data Used to maintain security, functionality, and performance.

1.5 Marketing Preferences

Your choices regarding newsletters, offers, and service updates.

2. How We Use Your Information

We process your personal data for the following lawful purposes:

2.1 Service Delivery

To arrange consultations, conduct assessments, deliver home‑organising services, and provide tailored recommendations.

2.2 Payment Processing

To administer invoices, deposits, and secure transactions.

2.3 Communication

To respond to enquiries, confirm bookings, send reminders, and provide service‑related updates.

2.4 Service Improvement

To analyse service usage, understand client needs, and enhance our operations.

2.5 Marketing

To send newsletters or promotional content where you have opted in. You may withdraw consent at any time.

2.6 Legal Compliance

To comply with statutory obligations and respond to lawful requests from authorities.

2.7 Recognised Legitimate Interests (DUAA 2025)

We may rely on DUAA‑recognised legitimate interests for:

• Network and information security
• Fraud prevention
• Administrative record‑keeping
• Scheduling and operational communication

We ensure such processing does not override your rights.

3. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your data:

3.1 Encryption

Sensitive information is encrypted during transmission using secure protocols (e.g., SSL/TLS).

3.2 Secure Storage

Data is stored on encrypted systems or trusted third‑party platforms that meet UK data‑protection standards.

3.3 Access Controls

Access is restricted to authorised personnel and reviewed regularly.

4. Sharing Your Information

We do not sell or trade personal data. We may share information only where lawful and necessary:

4.1 Service Providers

Third‑party processors (e.g., payment processors, cloud storage providers) who support our operations and are contractually bound to maintain confidentiality and comply with UK GDPR and DUAA.

4.2 Legal Obligations

Where disclosure is required by law, court order, or regulatory authority.

4.3 Business Transfers

If GO&T Your Home undergoes a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction. You will be notified of any such change.

5. Your Rights

You have the following rights under UK GDPR and DUAA:

5.1 Access

Request a copy of the personal data we hold. Under DUAA, we may pause the response period if clarification is required.

5.2 Rectification

Request correction of inaccurate or incomplete data.

5.3 Erasure

Request deletion of your data where legally permissible.

5.4 Restriction

Request limited processing of your data in specific circumstances.

5.5 Portability

Request your data in a structured, machine‑readable format.

5.6 Objection

Object to processing based on legitimate interests or to direct marketing.

5.7 Automated Decision‑Making

We do not use automated decision‑making or profiling.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to ensure website functionality, security, and performance.

Under DUAA, certain low‑risk analytics may be used without consent. You may adjust your browser settings to refuse cookies, though this may affect functionality.

7. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal data.

8. Children’s Privacy

We do not knowingly collect data from individuals under 16. If you believe a child has provided data, please contact us so we can remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legislation or our business practices. The updated version will be published on this page with a revised “Last Updated” date.

10. Contact Us

For questions, concerns, or to exercise your data‑protection rights, please contact:

GO&T Your Home   Email: goatyourhome@gmail.com Phone: 07345 581816 

If you wish to raise a concern regarding the way GO&T Your Home processes your personal data, you may do so by completing the information below and emailing it to us at goatyourhome@gmail.com. This is the sole method for submitting a data‑protection complaint.

Please provide as much detail as possible to enable us to investigate your concern thoroughly and lawfully.

1. Your Details

• Full Name:
• Email Address:
• Telephone Number:
• Address (optional):

2. Nature of Your Complaint

Please clearly describe the issue you wish to raise. This may relate to the collection, use, storage, disclosure, or security of your personal data.

• Description of the issue:
• Date or timeframe of the incident:
• Which data or interaction does this relate to?   (e.g., booking information, photographs, email correspondence, marketing communications)

3. Desired Outcome

Please state how you would like us to resolve your concern. Examples include: correction of data, deletion, clarification, access to information, or changes to processing.

• Requested resolution:

4. Supporting Information (optional)

You may attach any relevant documents, screenshots, or correspondence that support your complaint.

5. Declaration

I confirm that the information provided is accurate to the best of my knowledge.

• Name:
• Date:

How to Submit Your Complaint

Please email your completed form to: goatyourhome@gmail.com

We do not accept complaints via post, telephone, social media, or in person. Email submission ensures a clear, auditable record.